FAQs


Question: Where are you located?

Our corporate headquarters, which contains both our design center and manufacturing facility, is located in Oakdale, Minnesota. USA. 

Question: What is Your Current Production Lead-time for Custom Items?

4-5 weeks* (necessary shipping/transit/customs time not included)

After payment is received and an accurate ring size is confirmed, your ring will be scheduled for production the next business day.

*Turnaround time will be longer if:

You order a custom ring sizer. After you wear the sizer and tell us your accurate ring size, your ring will be scheduled for production.

 

If your order is time-sensitive, we recommend calling to discuss desired delivery dates based on your purchase date. The estimated timeline is from the purchase date (SHIPPING TIME NOT INCLUDED). Custom orders that require CAD and/or casting services can take longer depending on materials and the complexity of the design.

Question: Do you have in stock rings that ship sooner?

No. All of our rings are made-to-order just for you. 

Question: Do you ship internationally?

Absolutely! We ship to customers from across the globe.

Question: What if my ring isn't estimated to arrive by my need-by date?

If you have ordered a custom ring that you know, based on our current production lead-time, won't be completed by the time desired, or in the uncommon event your item does not arrive as originally scheduled, we offer stand-in rings to use on your special day.  These are fully refundable.

Question: Do you offer rush orders?

We do not offer rush orders at this time. All custom orders are inserted into our production queue after being paid in full.

We do offer both expedited US and International shipping options for an additional fee.

Question: How can I clean and care for my ring?

When you receive your item, it will include instructions on how to properly clean and care for it.

Question: What Are Your Payment Options?

We accept USD in the following forms:

Cash (in-store)

PayPal 

All Major Credit Cards

Most Foreign Currency (exchange rates apply)

Money Order

Cashier's Check

ApplePay

Question: What Type of Shipping Options Are Available?

We will ship to anywhere on the globe.

USPS Priority (FREE) - Continental US. Arrives in 2-3 business days.

USPS Priority ($24) - To Canada. Arrives in 3-5 business days, excluding time in customs.

USPS Priority (calculated based on location) - Rest of the World. Arrives in 6-10 business days, excluding time in customs.

FedEx (calculated based on location) - Required for all International orders over $400.

Shipping Insurance and/or Signature on Delivery can be added at the time of checkout. If your purchase has already been processed, call 651-321-9267 or E-mail and we can assist with adding those services.

Note: International Buyers are responsible for international duties.

Shipping internationally will go smoothly most of the time. Every so often, a package can get stuck in customs. Jewelry By Johan is not responsible for customs-related delays in delivery. We will do everything in our power to help expedite any issues.

Question: What happens if my package gets lost or stolen?

We are not responsible for your item after it leaves the premises of Jewelry by Johan. We strongly recommend you purchase shipping insurance to cover your items from loss, damage or theft. Items in transit must be covered by insurance. Purchased and paid for by you before your rings are shipped. Questions?  Call us 651-321-9267 or E-mail us.

All extra charges have to be paid before any item is shipped.

Question: What are your return and cancellation polices?

Distinctly Johan, a brand of Jewelry by Johan, personally guarantees all of our rings to be free from defects and to be the ring you ordered or we will replace it for you.

Returns: Our products are designed and made one at a time, based on specifications provided by you. If for any reason you decide to return your purchase, you must do so within 10 days of receipt. Jewelry by Johan will apply an in store credit to your account and has the right to use that credit at our discretion for your ring. That credit will be used to repair or replace and ship said ring to satisfy our guarantee to you the customer. The Guarantee is effective for one (1) year from the date you receive your ring, this date remains the effective date of the guarantee. If you take the ring to any other jeweler to get it resized or repaired in any way, the warranty is void.

Return Policy: Returns will be accepted for IN-STORE-CREDIT as long as the returned merchandise is in normal condition based on how long you have had the product. We are not responsible for "Acts of God", misuse, or abuse while your purchase is not in our possession.

If You Order the Incorrect Size: Our rings are made-to-order and, because of their unique inlays, cannot be simply resized. When we make your ring, we create it according to the information you provide. If for any reason the information you provide is incorrect, don't worry. Jewelry by Johan, out of loyalty, will split the cost of replacing a miss-sized ring if you return the ring to Jewelry by Johan within 10 days. Upon receipt, we will issue you a 50% in store credit based on the original purchase price of the ring when purchased. You, the customer, will be responsible for the remaining 50% of the cost of making you a new different sized ring. If you did not order a custom ring sizer and your ring does not fit, you are responsible for the return shipping costs.

If you order a custom ring sizer as part of your original purchase, but the ring you receive is incorrectly sized, you can return it and we will remake it in the correct size for no cost to you!

Engraved Rings: If there are any defects in your engraving that we are responsible for, it qualifies for our return policy.

Canceling the Sale: If for any reason you wish to cancel your purchase, you will get a full refund as long as it is within the first 3 days after the purchase. We reserve the right to cancel any sale if we feel that the buyer is unreasonable, 50% will be refunded if the ring has already been made and is still in our possession.

Question: Do you offer an extended warranty?

We offer lifetime meteorite ring protection, which means that you get to wear your meteorite ring care-free. Send us your meteorite ring for free cleaning and re-etching, a $75 value. You only pay for shipping and we’ll do our best to make your jewelry look as good as new. Similarly, all of our antler and wood rings are sealed with a proprietary product we call Ring Armor to help protect and greatly increase the water-resistance of your inlay. If, anytime after your purchase, you find a chink in your Ring Armor, we’ll redo it for free, a $35 value.

Adding your items to your home-owners insurance policy is a low-cost way to cover yourself in the event of loss, damage, theft etc. Coverage costs will vary dependent on your item value and geography, but for most people, insuring your jewelry will cost 1-2% of its value  (e.g. a $5,000 ring will cost you an additional $50-$100 annually). Or, Jeweler's Mutual offers affordable insurance coverage.

Copyright

All contents, custom designs, and jewelry are protected by U.S. and international copyright, © 2017 Jewelry by Johan. All rights reserved. Jewelry by Johan owns all designed content for customers and reserves the right to use this content for the benefit of the company.

Privacy Policy

At Jewelry By Johan we are committed to protecting your privacy.

We use the information we collect to process your order and provide you with a more personalized shopping experience.

Jewelry By Johan utilizes industry standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and payment card details. We do not store or distribute any credit card information.

Your information will not be given to any outside organization for its use in marketing.

Jewelry by Johan may send (via email or USPS) customers special offers or promotions periodically.

Security Statement

When shopping at Jewelry by Johan, you can be confident that transactions are secure and no information will be distributed or shared. All transactions are processed using industry standard SSL (secure sockets layer) technology to ensure that shopping is safe. Our secure server ensures that your details are securely encrypted and securely transmitted to us over the internet.

If you are still concerned about the security of issuing your card details online, call us 651-321-9267 and we will process your transaction by phone for no additional charge.

Handmade Jewelry Disclaimer

All of our items are made by hand and many contain natural materials that vary from specimen to specimen.